If you are having issues with your email, we are able to assist you remotely using TeamViewer. There is a one-off fee of $35 per support incident for providing this support, but should we find that that the problem is caused by an error on our end, the fee will be waived.
Using TeamViewer is quite simple, and just involves downloading an application and opening it on your computer. It is available for Mac or PC. Links to the downloads are available below.
Getting support
You will need to email us information to support@domainhostingshop.com.au about the email addresses you are setting up prior to us connecting using TeamViewer. We require the following information;
1. The email address you're having problems with, and
2. The password you are using
When you have downloaded Teamviewer, you will need to open the TeamViewer application, and ensure it is connected. It should provide you with a TeamViewer ID and password.
You can then phone us on 1300 727 334 during phone support hours to provide your ID and password.
When we have all of the required information, we can then connect to your computer to review your settings. If there are any issues, we'll then be able to resolve them for you quickly and easily.