Search our Knowledge Base for answers to our most frequently asked questions.
Can't access your site or email?
In order to help you resolve any access problems, we will need to know your IP address.
Your IP address is: 188.8.131.52
Before you contact us for support, please go to https://downforeveryoneorjustme.com
to see if there's a technical issue with your site. If it's just you, it's possible there are issues you're unaware of with your internet connection. Another possibbility is that you are being blocked by your server's firewall.
If you're having problems sending mail, please make sure that
you are authenticating to send mail. This is generally specified
in the Outgoing Server section of most email
programs. Make sure you have your email program set to
"Use same settings as my incoming mail server",
or log on using your email address and its password to send mail. This small setting resolves 99% of problems with sending mail.
Finally after making any changes to your email configuration,
please reboot your computer to make sure it is using the new
Our top articles on solving most email problems are
Please Note: We provide online tutorials to help
you configure your email software as a courtesy. However, our
support staff are unable to provide any support on how to use or
configure third-party software on your computer, laptop, tablet
or smartphone. We will provide support for any issues relating
to the software and services on our servers, but you will need
to contact the software manufacturer or visit their relevant
online support pages for help with the software that they