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Need Help?

Search our Knowledge Base for answers to our most frequently asked questions.

Can't access your site or email?

In order to help you resolve any access problems, we will need to know your IP address. Please go to https://clients.domainhostingshop.com.au/what-is-my-ip/ and write down the IP Address that is shown there.

If you can't access your site or email, please go to https://downforeveryoneorjustme.com before contacting us for support. You may find that you are being blocked by our firewall, or there are issues you're unaware of with your internet connection.

If you do find it's just you, please follow these instructions to resolve the issue. If the test does report that your site is down, please contact us to let us know and we'll investigate the issue further.

Email Problems?

If you're having problems sending mail, please make sure that you are authenticating to send mail. This is generally specified in the Outgoing Server section of most email programs. Make sure you have your email program set to "Use same settings as my incoming mail server", or log on using your email address and its password to send mail. This small setting resolves 99% of problems with sending mail.

Finally after making any changes to your email configuration, please reboot your computer to make sure it is using the new settings.

Our top articles on solving most email problems are below…

Please Note: We provide online tutorials to help you configure your email software as a courtesy. However, our support staff are unable to provide any support on how to use or configure third-party software on your computer, laptop, tablet or smartphone. We will provide support for any issues relating to the software and services on our servers, but you will need to contact the software manufacturer or visit their relevant online support pages for help with the software that they provide.

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Announcements

Jun 26th SERVER OUTAGE 26/06/2019 (RESOLVED)

During critical security updates a server has become unresponsive. Tech staff are working on the issue and we hope to have it resolved very soon.

UPDATE: This issue has been resolved

Mar 20th Network Connectivity Issues (RESOLVED)

There is currently an issue within the core Brisbane backbone network outside of our (and our data centre's) control. The core Brisbane backbone network consists of multiple large providers... all of which are affected by this issue. Our servers are all still operational, and some customers will be able to see their sites just fine. Others will ... Read More »