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Server updates + changes to email security
Throughout December and January, we will be migrating clients to newer more secure servers, as we need to ensure that sites and email remain secure.
As part of this process, you may need to update the settings in your email program, so that it takes advantage of the higher security levels. We have provided the option to use secure email for many years, but some users have not been using it, as it can be a little tricky to set up.
Our goal is to make migrations seamless, and most of our valued clients wouldn't be aware that services have been moved... but if you find that your email is not functioning properly, please follow the steps below before contacting us for assistance.
Step 1 - reboot your device/computer and modem.
If your settings are already correct, then you may just need to reboot your device/computer and modem. This should fix most problems immediately. If it doesn't, please move on to step 2.
Step 2 - review the settings for any affected email accounts.
INCOMING MAIL SETTINGS (POP)
POP server address: mail.yourdomain.com (subsitute yourdomain.com for your own domain)
POP server port#: 995
SSL/TLS: Enabled
Username: The full email address
Password: The password for the mailbox
INCOMING MAIL SETTINGS (IMAP)
POP server address: mail.yourdomain.com (subsitute yourdomain.com for your own domain)
POP server port#: 993
SSL/TLS: Enabled
Username: The full email address
Password: The password for the mailbox
OUTGOING MAIL SETTINGS (SMTP)
Server address: mail.yourdomain.com (subsitute yourdomain.com for your own domain)
Server port#: 465
SSL/TLS: Enabled
Username: The full email address
Password: The password for the mailbox
During the update, you may get a pop-up requesting that you accept an SSL certificate domain name mismatch. This is normal, and you should accept the exception, as it forces your computer to connect at a higher security level.
If you find that you can't access your email after updating your setttings, please contact us providing your IP address (35.175.201.14) and we'll investigate the issue further.
