Priority Support

Our plans do not include Phone support, unless you have already purchased that as an option. If you need support, please create a ticket by sending your request to support@domainhostingshop.com.au

Please note that we do not provide direct support to help you configure any email accounts on your phone or computer, and you will need to use our provided instructions and Knowledge Base tutorials to configure your email address access yourself.

Don't despair though! If you are unable to configure your device or email program, or you have an urgent issue, we are here to help get you up and running!

Priority support is for companies that need to be able to phone up to get assistance with more complex issues. This is great for companies that don't have a dedicated IT person, as some people are just not technically minded.

An example of this is phoning up to have an email address set up for you. We set up the email box in cPanel for you, and walk you through the process of setting it up in your email program.

Other examples include providing IT support for more complex issues that are not caused or related to your hosting with us.

We take care of the all the complex stuff for you, leaving you to focus on more important areas of your business!

Priority support is billed at a cost of $150 per hour, billed in half-hour increments.

We may require remote access to your computer in order to perform the required support, and this will require the installation of remote access softeware on your computer.

 

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