Are you being billed for extra space?

In most cases when you've received an invoice for going over the space in your plan, it's because you've received some large emails, or because you have let the email build up in one of your email accounts.  You have 3 options to resolve the issue:

1. Upgrade to a larger plan that provides more space or

2. Increase the disk space on your current plan or

3. Clean up some of your email or the files on your site to create more space.


To clean up your email or site and work out where the problem lies, take the following steps;

1.  Set all of your email accounts to remove the mail from the server

In most email programs you can set your email program to remove mail from the server if you're using POP3 to access your email.  In some cases where you may want to read your email on multiple computers, you should choose to leave it on the server for a few days before removing it.  Please refer to the built in help in your email program, or check out our article on modifying these settings.

If you're using web mail or IMAP instead of POP3 as we recommend, you will need to do either (or a combination) of the following...

1. Delete some messages

2. Move some of your messages to folders outside of the account in your email program

3. Sometimes emptying your trash helps

4. Upgrade the disk space on your account or upgrade to a plan with more disk space.  

2. Log in to cPanel and clean up some files or email
This only applies if you have a hosting plan.  Email plans do not have the disk viewer available in cPanel. TheIf your disk usage is still too high after cleaning up your email, log in to cPanel to find out where your space is being used up. Access details for cPanel are in the welcome email we sent you when your hosting was set up.  You can also access cPanel from within your client area.

In our cPanel control panels, there is a section called Disk Usage Viewer, which can be found in the Files section of cPanel.  This is one way to see where your space is being used.  The Disk Usage in cPanel is updated on an hourly basis and is not realtime.  Another way is to view your email accounts in the "Mail" section, and select "Show disk space used".  This will give you a list of who is using how much space.  In this section, you can also follow the prompts to manage the space used by your email accounts.

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