How do I set up custom DNS records?

Custom DNS records are required by some services such as Google Apps, and some other site building applications.

Custom DNS records cannot be set up under any of our standard plans. To have them set up, you will require a "Custom DNS hosting" plan in addition to any hosting plans or domain names that you have with us. The cost of this is $29.95 per year.  

To request custom DNS records, please order the custom DNS plan through your client area.  When logged in, follow the steps below;

1. Under the "Services" menu, choose "Order new services"
   
   
2. In the "Categories" select box, choose "Domain or email forwarding plans"
   
   
3. Click the "Order now" button next to "Custom DNS Hosting"
   
   
4. On the next screen, choose "I will update my nameservers on an existing domain Or I will register a new domain."
   
   
5. Enter your domain name in the box that appears below, and follow the prompts to complete your checkout and payment.
   
   
6. If you want us to create the records for you, send us an email to support@domainhostingshop.com.au detailing the records you need set up.  If you need your domain pointed to another provider, then you will need to find out what DNS records you need set up from that provider, and provide them to us in your email.

After you have completed your checkout and payment, the DNS records will be set up by the next business day. DNS records can take up to 72 hours to propagate throughout the entire web. If your request is on the weekend or outside of business hours, it will be done on the next business day. When you have a Custom DNS plan, you can then log in to your client area to modify your DNS records at any time. 

Please note: If you phone us to request changes to your DNS records, we will still ask you to either log in and modify your records yourself, or send your request in writing.  Your request MUST also come from an email address that is either the main contact, or a contact with permission to make changes within your client account. This is to ensure that your domain name isn't hijacked by hackers. If you're in doubt what email addresses are contacts on your account - your invoices, receipts, and any reminders are only sent to contacts on your account. 

Modifying your Custom DNS records

To modify your custom DNS records, first log in to your client area.  

1. In the drop-down menu under "Domains", choose "Manage DNS".
   
   
2. This page should list any Custom DNS domains you have set up in your account.  To edit the DNS records of a domain, click the "Edit Zone" icon on the right.
   
   
3. The next page shows your current DNS records, which can be edited by modifying the fields, and clicking the "Save Changes" button.  At the bottom of the page you can also add new records.  Please be careful editing these records, as it's likely that any incorrect entries will cause issues with either your site or your email.  Also note that DNS records can take up to 72 hours to propagate throughout the web.