I have been locked out of the server!

What to do if you've been locked out of accessing mail or cPanel

You can quickly verify if your site is down by going to http://www.downforeveryoneorjustme.com and typing in the address of your web site.

If it's just you, and you can't see your web site, then you have been locked out.

When you're locked out, you're unable to see your website, access email, or log in to cPanel. It's likely that you have been attempting to access your email using the wrong password.  The best way to deal with this is to follow the instructions below.  You should hopefully be back up and running in just a few minutes.


Step 1.

Go to http://clients.domainhostingshop.com.au/what-is-my-ip/ where you can find out what your IP address is.  Make a note of it, as you'll need to know this in Step 3.



Step 2.

Reboot your modem.  Generally you just need to switch it off, wait a minute or two, and switch it back on again.  If you're using a USB 3G modem, unplug the modem and wait a minute or two and then plug it back in again.



Step 3.

When your internet connection is back on, go to http://clients.domainhostingshop.com.au/what-is-my-ip/  again, and see what your IP address is again.  If it's different, you should be able to access your mail again without any problems. You will then need to make sure you're using the correct password in your email program. If it's the same, you'll need to submit a support ticket to request that we un-block you.  We'll need to know what your IP address is and luckily you've followed our instructions, and written it down as we asked you to do in step one!



Step 4.

We'll unblock your IP address, and will usually tell you which email account has caused the block.  You will need to ensure that if you don't know the password for the account, that you reset it's password in cPanel, and update any devices that access the account with the new password.

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