Setting up your iPhone or iPad (IOS 11) to download your mail

This guide will show you how to set up iPhone (iOS 11) so it will send and receive mail for your email account. Please follow these instructions carefully. If you get stuck, go back and try again.

Please Note: We provide online tutorials to help you configure your email software as a courtesy. However, our support staff are unable to provide any support on how to use or configure third-party software on your computer, laptop, tablet or smartphone. We will provide support for any issues relating to the software and services on our servers, but you will need to contact the software manufacturer or visit their relevant online support pages for help with the software that they provide.

Step 1
Open the 'Settings' app

Step 2
  1. Go to Accounts & Passwords and tap Add Account. 
  2. Tap Other, then tap Add Mail Account.

Step 3
  1. Enter your name, email address, password, and a description for your account. 

  2. Tap Next. Mail will try to find the email settings and finish your account setup.

    If Mail finds your email settings, tap Done to complete your account setup.

Step 4

If Mail can't find your email settings, then you need to enter them manually. Tap Next, then follow these steps:

  1. Choose POP for your new account.

  2. Enter the information for Incoming Mail Server and Outgoing Mail Server. 

    Your "Host Name" is provided in your setup email. (e.g. mail.yourdomain.com)

    Your user name is your email address (ie yourname@yourdomain.com.au)

    Your password is the password you have set on the mailbox

Step 5

Scroll down and enter 'Outgoing Mail Server' settings.

1. Your "Host Name" is provided in your setup email. (e.g. mail.yourdomain.com)


2. User name is your email address (ie yourname@yourdomain.com.au)


3. Password is your password


4. Press 'Save'

Step 6

 

If your settings save ok, then your account is set up.  If they don't, then you may need to check your password is correct.

 

Below you will find a summary of all of the settings required to successfully set up your account.

 

POP 3 settings

INCOMING SERVER 

Host name:  Provided in your setup email. (e.g. mail.yourdomain.com)

Username: Your full email address

Password: The password you have set on the mailbox

Use SSL: ON

Authentication: Password

Server Port: 995

 

OUTGOING SERVER (SMTP)

Host name:  Provided in your setup email. (e.g. mail.yourdomain.com)

Username: Your full email address

Password: The password you have set on the mailbox

Use SSL: ON

Authentication: Password

Server Port: 587 (or 465)

 

 

IMAP settings

INCOMING SERVER 

Host name:  Provided in your setup email. (e.g. mail.yourdomain.com)

Username: Your full email address

Password: The password you have set on the mailbox

Use SSL: ON

Authentication: Password

Server Port: 993

 

OUTGOING SERVER (SMTP)

Host name:  Provided in your setup email. (e.g. mail.yourdomain.com)

Username: Your full email address

Password: The password you have set on the mailbox

Use SSL: ON

Authentication: Password

Server Port: 587  (or 465)





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